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Getting Started — HUPH Dashboard Tour

Purpose

This page helps you log in to the HUPH dashboard for the first time and understand the 4 main areas in under 5 minutes. Intended for counselors, marketing staff, and admins newly joining the UPH admission team.

Prerequisites

  • HUPH account created by your admin (email + password)
  • Access to https://admin.huph.val.id
  • A modern browser (Chrome, Firefox, Safari, or Edge, recent versions)
  • An assigned role (counselor, marketing, admin, or viewer)

Steps

1. Open the login page

Point your browser to https://admin.huph.val.id. You will see a simple login form:

 ┌────────────────────────────────────┐
 │        HUPH Admin Dashboard        │
 │                                    │
 │   Email:    [_________________]    │
 │   Password: [_________________]    │
 │                                    │
 │                     [ Login ]      │
 └────────────────────────────────────┘

2. Enter credentials

Type your email and password, then click Login. Your session stays active for 24 hours, so you don't have to log in again every time you open a new tab.

3. Overview dashboard

After successful login you land on the Overview page which shows today's summary:

 ┌─────────────────────────────────────────────────┐
 │  Sidebar       │  Overview                       │
 │                │                                 │
 │  • Overview    │   ┌─────────┐ ┌─────────┐      │
 │  • Conversat.  │   │ Convers.│ │ New     │      │
 │  • Knowledge   │   │   42    │ │ leads 7 │      │
 │  • Leads       │   └─────────┘ └─────────┘      │
 │  • Settings    │                                 │
 │                │   ┌──────────────────────┐     │
 │                │   │ Pending escalations 3│     │
 │                │   └──────────────────────┘     │
 └────────────────┴─────────────────────────────────┘

4. Learn the 4 main sidebar areas

  • Conversations (Inbox) — user conversations from WhatsApp and Web
  • Knowledge base — chatbot content: documents, web sources, FAQ, eval
  • Leads — prospective-student pipeline and analytics
  • Settings — chatbot, team, and integration configuration

5. Open Conversations

Click Conversations in the sidebar to see today's active threads. You can start reading and replying from here (details in the Inbox page).

6. Log out when you are done

Click your avatar in the top-right → Logout. Use an explicit logout especially on shared computers.

Example scenarios

First-day counselor. Log in → check Overview → open Conversations → read three new threads → reply to one → check Leads pipeline. Total time: about 15 minutes. Goal: get comfortable with the daily flow.

Marketing staff, Monday morning check. Log in → Analytics (under Leads) → view last week's total leads → export CSV for the weekly report to the head of admission.

Troubleshooting

"Invalid credentials" after clicking Login. Symptom: a red error appears after submitting the form. Cause: wrong password, typo in the email, or the account has not been activated by an admin. Fix: double-check email and password, then contact your team admin to reset the password or verify the account is active.

No sidebar, blank page after login. Symptom: login succeeds but the sidebar does not render. Cause: JavaScript blocked by a browser extension (ad-blocker, privacy tool). Fix: hard-refresh with Ctrl+Shift+R or whitelist admin.huph.val.id in the relevant extension.

Session expires every 5 minutes. Symptom: you are asked to log in again shortly after logging in. Cause: cookies for admin.huph.val.id are blocked. Fix: allow cookies for that domain in your browser privacy settings.

See also